SUPPORT

Customer Support

Our team is here to help.

What can we help you with?

Categories of requests

Our team works hard to respond to all requests as soon as possible. Depending on the severity and volume of requests, times may vary. Below is an idea of what you can expect.

Level 1

Response within 1 hour

Level 2

Response within 4-5 hours, during normal business hours

Level 3

Response within 1 business day

Website is down, functionality is compromised such as Practice Software or Email

Domain transfers, Practice Software support

Website revisions, contact updates, billing inquiries, general questions

BrandMeLocal will work continuously until the issue is resolved or a workaround is created

BrandMeLocal works during normal business hours until the issue is resolved or a workaround is created

Resolution times are not guaranteed, but most resolutions occur within 3 days

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